FAQs
Shopping
How can I place an order online?
Simply browse our website, select the product you want, add it to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order. Once placed, you’ll receive an order confirmation by email.
Do you offer assembly services?
No. We do not offer assembly services. All products are shipped ready for self-assembly, if required.
What is your return policy?
We accept returns within 15 days of delivery for eligible items. Products must be unused, in their original packaging, and in the same condition as received.
Items marked as final sale, personalized products, hygiene-related items, and perishable goods are not eligible for return.
Customers are responsible for return shipping costs unless the item is defective or incorrect. Refunds are issued after the returned item is received and inspected.
Can I track my order?
Yes. Once your order has shipped, you will receive a tracking number by email, allowing you to track your order online until delivery.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and other widely supported card providers. Payments are processed securely at checkout.
Payment
How do I initiate a return?
You can initiate a return by contacting us within the return period after receiving your order. The item must be unused, in its original condition, and eligible for return. Once your request is approved, we will provide return instructions in accordance with our return policy.
Can I use multiple payment methods for a single order?
No. Each order must be paid using a single payment method. Multiple payment methods cannot be combined for one order.
When will my credit card be charged for my order?
Your credit card is charged immediately after you place and confirm your order.
Is it safe to enter my credit card information on your website?
Yes. Our website uses secure encryption and trusted payment gateways to protect your credit card information. Your payment details are processed securely and are never stored on our servers.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and other widely supported card providers. Payments are processed securely at checkout.
Returns
Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Are there any items that cannot be returned?
Yes. Certain items such as perishable goods, personalized products, and items marked as final sale cannot be returned.
What is your return policy?
We accept returns within 15 days of delivery for eligible items. Products must be unused, in their original packaging, and in the same condition as received.
Items marked as final sale, personalized products, hygiene-related items, and perishable goods are not eligible for return.
Customers are responsible for return shipping costs unless the item is defective or incorrect. Refunds are issued after the returned item is received and inspected.
Take a look through our FAQs, and if you don't find what you're looking for, feel free to reach out to our support team for further assistance. Happy browsing!
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